We are a highly experienced nationwide service provider specialising in kitchen and home appliance, home emergency and televisual entertainment equipment insurance. Our head office and call centre are based in the South of England.
Our experienced customer care team are trained to ensure you get a fast, efficient and friendly service. Our goal is to ensure you get the very best service and the best value cover we can offer.
We are committed to minimising the impact of our activities on the environment. We follow a strategy based on the Pollution Prevention Pays (3P) program created by 3M in 1975. The 3P program seeks to eliminate pollution at the source through product reformulation, process and equipment redesign, and the recycling and reuse of waste materials.
The benefits of this strategy are as follows:
The key points of our strategy are:
We are commited to providing an outstanding experience every time we connect with our customers. We want all of our customers to know that we care about them and will provide them with the very best service every time they need us.
We use the Japanese business philosophy of Kiazen to aid our focus on providing the best service possible.
Kaizen was created in Japan and means "continuous improvement". Originating from the Japanese words ("kai") which means "change" or "to correct" and ("zen") which means "good", it holds the concept of quality and continuous improvement central to everything. Western philosophy may be summarized as, "if it ain't broke, don't fix it." The Kaizen philosophy is to "do it better, make it better, and improve it even if it isn't broken, because if we don't, we can't compete with those who do."
We apply Kaizen by involving every member of staff. Everyone is encouraged to suggest small, but regular improvements to their or the company's way of working. In most cases these ideas do not require major changes, but by making regular small improvements it is possible to increase productivity, safety and effectiveness.